Privacy policy
By visiting our website and using our services, you understand and agree to how we process personal data in accordance with this Privacy Policy. We respect your privacy and your right to control your personal data. Our guiding principles are simple: we will be transparent about what data we collect and why. Please take a moment to read this—it’s important!
The illiCOACH Privacy Policy explains which data we collect, the purpose of processing it, how you can control your own data, and how to contact us. This Privacy Policy applies when you use applications, web pages, and services included in an app or on a website managed by the Company. The illiCOACH Data Protection Officer (DPO) is the person legally responsible under these terms and is accountable for processing in accordance with applicable law.
Here is a summary of what to expect when you visit our website:
- We track on-site activity using an analytics tool.
- We collect personal information to schedule commercial appointments.
What Personal Data Do We Collect?
illiCOACH primarily collects information directly from you as a client. Examples of personal data we may collect include your company name, your name, and other contact details such as phone number and email address. illiCOACH may update your information from other public records if necessary to maintain accurate data.
illiCOACH records personal data in connection with:
- When you contact us by email, phone, our websites, or via social media.
- Your visit to our website, including but not limited to traffic data, location data, logs, and other communication data, such as IP address, device type, operating system, and browser type used for the visit.
Collection Based on Consent
By clicking “I accept,” you agree that we may place a third‑party cookie on your computer. This cookie will track you and your online behaviour on our website. This information is used to improve your experience on our site. We also collect your IP address and approximate geographical location to better tailor our content to your needs.
How We Use the Information We Collect
illiCOACH processes personal data primarily for the purposes set out below, and for any other purpose mentioned at the time of collection:
- To provide effective customer service, such as handling your requests, correcting inaccurate information, or sending information you have requested (e.g., newsletters, white papers, documentation).
- For system administration and to obtain statistical data on user behaviour and usage.
- To develop, deliver, and improve our products and services by analysing your behaviour on our website.
- To send important messages, such as communications about changes to our legal notices.
- We may share information with other companies that process data on our behalf in order to deliver our services—such as analytics, distribution, or other services to maintain and enforce our terms of use and delivery. Personal data processing is always carried out with strong security and confidentiality.
About Cookies
When you use our site, personal data may be collected via cookies. This can only occur with your separate consent. Cookies store information about your usage and the pages you visit. This may include technical information about your device and internet connection such as operating system, browser version, IP address, cookies, and unique identifiers. We only use cookies related to audience measurement, and their lifespan is 1 month.
Right to Erasure, Storage, and Disclosure of Personal Data
You may withdraw your consent at any time by sending us a request via the “Contact us” function.
Processing complies with applicable law and means that personal data is not retained longer than necessary for the purposes of processing. The Company will retain your personal data for as long as you have a business relationship with us. For marketing purposes, information older than 4 years is not used. This means data will be deleted when it is no longer relevant or necessary for analytics or direct marketing for the purposes for which it was collected. Certain information may be kept longer if required to meet other legal obligations. Personal data processing is always carried out with strong security and confidentiality.
Your Rights and Choices
You have rights over your personal data and may request the modification or deletion of your stored data. The Company will correct data deemed inaccurate, either on its own initiative or at the customer’s request. You may also request at any time that your data be erased or that its use be restricted by contacting us (see “Contact”). If you believe we are not respecting your rights, please contact the Company or your country’s Data Protection Authority.
You may opt out of receiving marketing communications from us at any time by updating your account settings or by clicking “Unsubscribe” in any email we send. You can always contact our customer service team for help in stopping our communications.
Links to Other Sites
If our site contains links to third‑party websites or materials published by third parties, these links are provided for information purposes only. As the Company has no control over the content of those websites or materials, we are not responsible for their content. The Company is also not liable for any damage or loss that may result from the use of such links.
Contact Us
illiCOACH – Horacio Naranjo
Email: contact@illicoach.fr
This Privacy Policy applies from 1 September 2025.