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Terms and conditions

Company: Illicoach (SAS)
SIRET: 94069124900012
Registered office: 15 hameau de Mangepan, 84800 L’Isle-sur-la-Sorgue, France
Legal representative: Horacio NARANJO
Email: contact@illicoach.fr
Website: www.illicoach.fr

Purpose

These Terms and Conditions of Sale (“T&Cs”) govern the contractual relationship between Illicoach (the “Provider”) and any natural or legal person using its sports coaching services (the “Client”).
Any booking of a service constitutes full and unconditional acceptance of these T&Cs.

Services Offered

The Provider offers personalised sports coaching sessions, individually or in groups, delivered:

  • at the Client’s home; or
  • remotely.

The content, duration, and objectives of the sessions are defined with the Client according to their level, needs, and expectations.

Plans and Pricing

Services may be booked:

  • Per session: pay-as-you-go.
  • By monthly subscription.

Prices are stated in euros and include all taxes (VAT incl.).

The company reserves the right to change its prices at any time. For an ongoing subscription, any price change will be notified to the Client by any written means (email, letter, notice in the client area) at least 1 month before it takes effect. A Client who does not accept the new prices may cancel their subscription, without penalty or fees, before the effective date of the new pricing.

Payment Terms

Payment may be made by bank transfer or in cash (in person only and within the legal limit).

  • Per session: payment upon receipt of invoice.
  • Subscription: payment is due at the beginning of the month by bank transfer.

If the subscription starts mid‑month, payment is prorated to the number of days remaining.

Any late payment will automatically accrue late‑payment interest, without prior formal notice, in accordance with applicable law (Article L441‑10 of the French Commercial Code).

Suspension for Medical Reasons

The Client may request to suspend their subscription at any time for medical reasons, upon presentation of a medical certificate evidencing temporary incapacity.
Suspension and resumption of the subscription are decided by mutual agreement between the Client and the Provider.

Cancellation of the Subscription

  • Cancellation by the Client:
    • Any session cancellation must be communicated as early as possible.
    • Cancellation of a monthly subscription must be made at least 1 month in advance.
  • Cancellation by the Provider:
    • The Provider undertakes to inform the Client as early as possible.

Delay

If the Client arrives late, the session will not be extended and the service remains fully due.
If the Provider is late, the scheduled duration of the session will be maintained or rescheduled.

Client’s Obligations and Liability

The Client declares that they are in good physical condition and, where applicable, have obtained medical clearance to engage in physical activity.
The Client agrees to inform the Provider of any health issues, injuries, or medical contraindications.
The Provider cannot be held liable for any accident resulting from a false declaration or from failure to follow the instructions given.

Provider’s Liability and Insurance

The Provider undertakes to perform services professionally and in compliance with safety rules.
The Provider holds professional civil liability insurance covering its activity.
The company cannot be held liable in the event of:

  • incorrect execution of instructions by the Client;
  • an incident linked to an unsafe environment at the Client’s home;
  • a technical issue affecting an online session that is beyond the company’s control.

Personal Data

The personal data collected are strictly necessary for managing the services provided.
They are processed in compliance with the General Data Protection Regulation (GDPR).
The Client has the right to access, rectify, and delete their data by sending a simple written request to contact@illicoach.fr.

Right of Withdrawal

In accordance with Article L221‑28 of the French Consumer Code, the Client may not exercise the right of withdrawal for services that have been fully performed before the end of the 14‑day period and whose performance began with the Client’s prior consent.
For subscriptions that have not begun, the Client has a period of 14 calendar days from the date of subscription to withdraw.

Disputes and Governing Law

These T&Cs are governed by French law.
In the event of a dispute, the parties will endeavor to reach an amicable solution. Failing that, the competent courts within the jurisdiction of the company’s registered office shall have authority.